Claim your tax refund

What is tax free?

Did you know that international travellers can save up to 25%* when shopping in Europe? Global shoppers have the right to claim the VAT from their purchases when shopping in any EU member state during their trips, however, this process has always been time-consuming and involved a lot of bureaucracy for both shoppers and retailers. Safety Tax Free has drastically reduced waiting times and paperwork by digitalising the tax free process and has developed an easy-to-use solution that allows you to take control of your refund directly from your smartphone.

*percentages vary for each country

How to Claim Your Refund?

If you love shopping abroad but hate to waste your time on complicated forms and long queues at the airport, choose Safety Tax Free. With us, you are in control of your VAT refund claims and can fully concentrate on shopping without worrying about anything else. Our solution has already helped thousands of satisfied international travelers claiming their refund. Follow our four easy steps to shop tax free:

#1

GET YOUR SAFETY TAX FREE FORM WHILE SHOPPING

Look for stores displaying the Safety Tax Free logo and ask the shop assistant for Safety Tax Free Form when you pay. *please note that every country has different regulation regarding minimum purchase amount for tax free shopping.

#2

GET CUSTOMS STAMP AT THE AIRPORT

Please make sure your tax free forms are completed with correct information and present your forms, passport, receipts and purchases to get customs stamp at the airport before your departure. All your purchases should be unused and sealed and are available for inspection.

#3

SEND US YOUR FORMS AND ORIGINAL RECEIPTS

Send us your stamped forms and original receipts via SF-Express at no extra charge after arriving home. Please find detailed explanations on the provided envelope. If you still have questions, feel free to contact our Chinese-speaking customer service.

#4

RECEIVE TAX REFUND WITHIN 3 DAYS

After confirming that all your documents comply with the tax free regulations, we will transfer the refund via Union Pay, WeChat Pay, Alipay, PayPal or SEPA directly to you within three business days. You can track your tax refund status via our WeChat Mini-program or App.

PLEASE NOTICE

Keep Your Documents Together

Your tax free form and original receipts need to be attached when presented at the customs office and when sent to us. Incomplete tax free forms will not be eligible for a refund.

No Stamp = No Refund

Make sure to obtain the customs stamp when leaving the EU or we will not be able to refund you. Forms without the official export validation are not valid.

Send The Forms to Us

Tax refund operators are only entitled to refund tax free forms on their own name. Make sure you mail your Safety Tax Free forms to us or you will lose the right to be refunded.

Want to get your refund faster?

DOWNLOAD OUR APP / ENTER WECHAT MINI-PROGRAM

Download the Safety Tax Free app or enter our WeChat mini-program to track your forms and to get access to more useful functions like our shopping map, our discount offers and much more.

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